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Minimum Access Standards for Administrative Agencies (2019)

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Since its inception in 1996, the California Commission on Access to Justice has worked to ensure that all Californians are afforded equal access to California’s justice and administrative agency dispute-resolution systems.

To ensure equal access to justice in California, administrative agencies, throughout the state, must implement processes and procedures to provide effective and efficient services for all who receive services from or have their disputes adjudicated by the agency.

The California Commission on Access to Justice developed these Administrative Agency Minimum Access Standards to promote access to justice in California’s administrative agencies.